Shipping Policy
Effective Date: 28 December 2025
At Solucion, we aim to ensure that your orders are processed and delivered efficiently. Please review our Shipping Policy below for details on order processing and delivery.
1. Order Processing Time
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Orders are processed within 1–3 working days after payment confirmation
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Orders placed on weekends or public holidays will be processed on the next working day
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Customers will receive a notification once the order has been shipped
2. Shipping Coverage
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We currently ship within Malaysia only
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International shipping is not available at this time
3. Delivery Time
Estimated delivery time after shipment:
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West Malaysia: 2–5 working days
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East Malaysia: 4–7 working days
Delivery times may vary due to courier delays, weather conditions, or public holidays.
4. Shipping Fees
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Shipping fees are calculated at checkout based on location and parcel weight
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Any applicable delivery charges will be clearly displayed before payment
5. Courier Service
Solucion uses trusted third-party courier partners to ensure safe and reliable delivery. Courier selection may vary depending on location.
6. Tracking Information
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A tracking number will be provided once the order has been shipped
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Customers are responsible for monitoring their shipment using the provided tracking details
7. Incorrect Address & Failed Delivery
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Customers must ensure shipping details are accurate at checkout
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Solucion is not responsible for delays or losses due to incorrect or incomplete addresses
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Re-delivery fees (if any) will be borne by the customer
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of receiving the parcel with:
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Order number
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Clear photos or videos of the issue
Claims reported after 48 hours may not be accepted.
9. Policy Updates
Solucion reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding shipping, please contact us at:
📧 Email: admin@solucionhq.com
📞 Phone: +60 13-5631 295
