Refund and Returns Policy
Effective Date: 28 December 2025
At Solucion, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
We only accept returns under the following conditions:
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The item received is damaged, defective, or incorrect
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The issue is reported within 48 hours of receiving the order
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The product is unused, unopened, and in its original packaging
⚠️ For hygiene and safety reasons, perfumes and air fresheners are not eligible for return or exchange once opened or used, unless the item is proven to be defective.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
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Used or opened products
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Items damaged due to customer misuse
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Products purchased during promotions or clearance sales
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Change-of-mind purchases
3. Refund Process
Once your return request is approved:
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Refunds will be processed within 7–14 working days
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Refunds will be made via the original payment method
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Shipping fees are non-refundable
Solucion reserves the right to reject any refund request that does not meet the above conditions.
4. Exchanges
We only offer exchanges for:
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Defective items
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Incorrect items sent by us
Exchanges are subject to stock availability.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service, as Solucion is not responsible for lost return parcels
6. How to Request a Return
To request a return or refund, please contact us with:
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Order number
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Clear photos or videos of the issue
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Brief explanation of the problem
📧 Email: admin@solucionhq.com
📞 Phone: +60 13-5631 295
7. Policy Updates
Solucion reserves the right to amend this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
